Venmo Redesign

A redesign to create an easier experience for splitting checks.

Venmo Cover
Role

Product Design

Role

Product Design

Role

Product Design

Type

User Experience Design I Final Project at UCSD Extension

Type

User Experience Design I Final Project at UCSD Extension

Type

User Experience Design I Final Project at UCSD Extension

Tools

Adobe Illustrator, Adobe Photoshop, and InVision

Tools

Adobe Illustrator, Adobe Photoshop, and InVision

Tools

Adobe Illustrator, Adobe Photoshop, and InVision

Duration

Summer 2018 (1 mos)

Duration

Summer 2018 (1 mos)

Duration

Summer 2018 (1 mos)

Overview

Venmo is a digital wallet that allows you to make and share payments with friends. Venmo users are people who want to quickly split bills, which can include things like movies, dinner, rent, tickets, etc. There is a spectrum of user patterns, from niche users who use Venmo with a small group of friends to pay for things like rent and groceries, to regular users who create transactions for a variety of expenses.

Objective

However, there is no easy option to pay or request multiple people and split bills fairly. Users have to individually make payments or send requests. The objective is to redesign Venmo for splitting bills to make a complicated process both intuitive and simple to use.

Overview

Venmo is a digital wallet that allows you to make and share payments with friends. Venmo users are people who want to quickly split bills, which can include things like movies, dinner, rent, tickets, etc. There is a spectrum of user patterns, from niche users who use Venmo with a small group of friends to pay for things like rent and groceries, to regular users who create transactions for a variety of expenses.

Objective

However, there is no easy option to pay or request multiple people and split bills fairly. Users have to individually make payments or send requests. The objective is to redesign Venmo for splitting bills to make a complicated process both intuitive and simple to use.

Overview

Venmo is a digital wallet that allows you to make and share payments with friends. Venmo users are people who want to quickly split bills, which can include things like movies, dinner, rent, tickets, etc. There is a spectrum of user patterns, from niche users who use Venmo with a small group of friends to pay for things like rent and groceries, to regular users who create transactions for a variety of expenses.

Objective

However, there is no easy option to pay or request multiple people and split bills fairly. Users have to individually make payments or send requests. The objective is to redesign Venmo for splitting bills to make a complicated process both intuitive and simple to use.

Process

My process for this project includes the following:

Process

My process for this project includes the following:

RESEARCH

RESEARCH

RESEARCH

Context Study

User Pain Points

User Interviews

Context Study

User Pain Points

User Interviews

Context Study

User Pain Points

User Interviews

ANALYSIS

ANALYSIS

ANALYSIS

Problem Statement

Personas

Use Cases

Problem Statement

Personas

Use Cases

Problem Statement

Personas

Use Cases

IDEATION

IDEATION

IDEATION

Feature Narrative

Lo-fi Mockup

Feature Narrative

Lo-fi Mockup

Feature Narrative

Lo-fi Mockup

DESIGN

DESIGN

DESIGN

Wireframes

Hi-fi Prototype

Wireframes

Hi-fi Prototype

Wireframes

Hi-fi Prototype

FEEDBACK

FEEDBACK

FEEDBACK

User Testing

Designer Critiques

User Testing

Designer Critiques

User Testing

Designer Critiques

CONCLUSION

CONCLUSION

CONCLUSION

Assess Findings

Reflections

Assess Findings

Reflections

Assess Findings

Reflections

Research

User Pain Points

The following are the core problems this redesign aims to solve:

Individually making payments or sending requests is a hassle - Users are likely to make errors in choosing the correct people in the transaction. Having to make one payment at a time is frustrating and time-consuming.

Calculations are tedious - Users are unwilling and likely to make errors when calculating the right amount to pay/request.

Viewing payment history is unorganized and difficult to navigate - Payment history is organized date with most recent on top. It is difficult to find older transactions.

Analysis

Problem Statement

Venmo has no easy option to pay or request multiple people and split bills fairly.

Use Cases

“I need to charge my housemates for rent”

“I’m trying to split a dinner bill with my friends”

“I’m looking for how much I spent eating out last week”

IMG_1397

Design

IMG_9376

© Michelle Gore 2019